Frequently Asked Questions

Yes. Create a free account, then choose a program and a schedule. Your registrations, payment status, exams and certificates are all kept in your dashboard.

After you register you receive payment instructions. Transfer the fee, upload your proof of payment in your dashboard, and our team confirms it, usually within one working day.

Yes. Enter your voucher code when you register. Each voucher is valid only for the programs and dates it was issued for, and it can be used once per participant.

Unpaid registrations are released after the payment window closes so that the seat can go to someone else. You can register again while seats are available.

Yes. Participants who complete the program requirements, including attendance and the exam where the program has one, receive a certificate that can be downloaded from the dashboard.

Attendance is recorded for each session of the program. Check your dashboard for the sessions and the attendance rules of your class.

Programs with an exam open it in your dashboard during the exam window. Multiple choice answers are graded automatically; essay answers are reviewed by our team.

After you complete a program you can rate it and share feedback. Reviews help other professionals choose the right program.

Yes. Every program can be delivered in-house, at your location or online, and adapted to your organization. Send a request and we will reply with a proposal and an invoice.

Once the booking is confirmed, your company contact receives an invitation link to share with the team. Each participant registers with their own account.

Yes. Contact us with the number of participants and preferred dates and we will propose the best option.

Use the contact form, email info@sustaincert.id, or call +62 21 2934 9417 on weekdays between 8.00am and 5.00pm.